The Safety Message – Reinvented

Companies that provide minimal amenities as part of their service package have been historically frowned upon by the editors of this blog.  However, there is always a slight chance that fantastic employees can connect to their guests by being nothing less than who they are; human.  Not robots who read the same announcements off the same scripts as per company mandates, but humans who feel the need to mix it up a bit if only with the purpose of entertaining themselves.

Although Southwest Airlines fits the “minimal amenities” category, they can make up for some of their service failures – like “Festival” seating, lack of food availability (although this is in the process of changing), lack of technology (although wifi installation is in progress), ridiculous hillbilly clientele sprawled out in queues on the floor in “A, B, or C” categories making airports across the U.S. look like a Mobile, Alabama version of Hotel Rwanda, and classless seating- by utilizing their employees to provide entertainment. Be sure to listen for the United Airlines shout-out at the end.

And the Awkward White Guy version: